The Challenge The use of telemarketing to consumers’ cell phones has increased dramatically over the past few years. As a result, consumers have filed more complaints about these unwanted calls. Some of these calls use fraudulent and deceptive tactics to scare...
Outsourced Call Centers have become an integral part of many business operations. These centers are used in customer acquisition as well as customer service. For example, they are qualifying prospects and making follow-up appointments. When thinking about using a call...
To handle some of the less complex calls, you may consider partnering with an international call center as a more cost-effective option. Listed below are a few misconceptions you may encounter when using an international call center. #1 – They are all in India....
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